Terms and Conditions

Products

Whilst we endeavour to give you a good description of the goods, slight variances in colour are inevitable, and are meant as a guide.

Delivery

We offer a standard delivery charge of £3.95 to help with postage and packing on normal deliveries in the UK.  However if you require freight delivery please contact us directly in order to ascertain the cost.You must ensure that someone is available to accept your delivery.

We will endeavour to send out your goods within 3 to 5 working days.  Whilst we endeavour to have all products available, should there have been an unexpected demand for certain items there may be a slight delay, in which case we would hope to be able to notify you through your contact e mail address.  We would ordinarily continue to send out some of the ordered items and follow them up with the delayed stock as soon as possible.

Returns

Puffin Bay can only accept returned goods within 7 days of posting. Refunds  may be given in the form of cheque or credit note.  You will be responsible for arranging and paying for the product to be returned to us.   Please be sure to obtain proof of posting as we cannot be responsible for lost parcels.

Data Protection

We will not pass any of your details onto a third party.